Refund Policy

Unequivocal and equitable refund terms for your reassurance

Overview

At LakesidePaperPress, we recognize that situations may arise, and we are committed to providing clear and straightforward refund policies. This document expounds the circumstances under which refunds for plumbing services can be considered.

It is important to review this policy attentively prior to engaging in our services. By utilizing services offered by LakesidePaperPress, you are consenting to abide by these refund conditions.

Standard Cancellation and Refund Schedule

More than 48 Hours Before Service

100% Refund

Eligible for: Complete refund subtracting transaction fees

Processing Time: 5-7 business days

Processing Fee: £25 for credit card transactions

Conditions: Cancellation must be submitted in written form by email or phone

24-48 Hours Before Service

50% Refund

Eligible for: Half of the initial deposit

Processing Time: 7-10 business days

Processing Fee: £15 subtracted from the refund

Conditions: A valid justification is required; additional administrative costs may apply

Less than 24 Hours Before Service

No Refund

Eligible for: Non-refundable deposit

Exception: Consideration may be given for urgent situations

Alternative: Credit for future services offered at the discretion of the management

Conditions: Documentation needed for emergency claims

Emergency Service Guarantee

Our Emergency Response Commitment

We assure a response time of 2 hours for emergency plumbing services. Should we not fulfill this commitment:

  • Discount: 20% off the service call fee
  • Priority Service: Upgraded priority for the earliest available appointment
  • Credit: A service credit for future emergencies

Emergency Service Evaluations

Our rapid emergency response includes:

  • Prompt dispatching of certified plumbers
  • Full availability day and night for critical situations
  • Swift evaluation of the plumbing emergency
  • Provisional remedies to stop further damage
  • Detailed plan for permanent repair

Response Time: Emergency calls are appraised and dispatched within 30 minutes.

Medical Emergency Refunds

Urgent Circumstances

We are sympathetic to the fact that unexpected medical emergencies can arise. The subsequent scenarios may be taken into account for extraordinary consideration:

  • Sudden illness or injury necessitating hospital stay
  • Loss of an immediate family member
  • Unexpected military duty or urgent recall
  • Mandatory court appearance or jury responsibility
  • Natural calamities that impede property access

Verifying Documents

To facilitate emergency refund cases, please present:

  • Medical documentation or evidence of hospital stay
  • Mortality documentation, if applicable
  • Verified military instructions
  • Legal notice or jury assignment
  • Declarations of emergency or restrictions to property entry

Processing: Emergency refunds are executed within 3-5 business days following the receipt of eligible documentation.

Operational Cancellations

Unavailable Technician

If the technician scheduled for your service is not available:

  • Alternative Technician: Another skilled technician will be assigned
  • Reschedule: The service will be rearranged at your earliest convenience
  • Full Refund: Provided if service can't be delivered within 48 hours
  • Compensation: Possible discount offered for the inconvenience

Material Nonavailability

If essential materials for the service are not accessible:

  • We will try to obtain similar materials if possible
  • The timeline for the project will be adjusted accordingly
  • A partial refund for postponements that surpass 72 hours
  • Storage charges may be applicable for protracted project delays

Refund Processing

Method of Payment

Refunds are reverted back to the initial means of payment used during booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Transaction Fees

Credit Card Processing

£25 fee for cancellations requested more than 48 hours prior to service

Bank Transfer Processing

£15 cost associated with all bank transfer refunds

Emergency Service Termination

£100 charge for cancelling emergency services

Service Credits

Conditions for Credit Issuance

As an alternative to reimbursements, service credits might be provided under certain circumstances:

  • Last-minute cancellations (less than 24 hours prior)
  • Disruptions in operations
  • Issues related to customer satisfaction
  • Delays in projects that are beyond our control

Guidelines for Credits

  • Validity: Must be used within 12 months from when they're issued
  • Transferability: Not to be transferred to other individuals
  • Value: Corresponds to the full value of the service (exempt from processing fees)
  • Application: May be used for any service we provide
  • Expiration: Cannot be extended past the twelve-month validity period

Partial Service Reimbursement

Disruptions in Service

Should your service be interrupted or remain incomplete due to our responsibility:

  • A refund proportional to the work completed
  • Credit valid for a future corresponding service
  • Complimentary remedial services

Unforeseen Site Conditions

If service execution is hindered by unexpected site circumstances:

  • An evaluation fee might be levied
  • Partial reimbursement for any non-performed work
  • A revised estimate for any extra necessary work

Conflict Resolution

Disagreement over a refund decision allows you to:

  • Request an examination by our management
  • Submit further evidence or documentation
  • Engage with consumer rights organizations for a solution
  • Explore legal avenues as stipulated by the relevant laws

Procedure for Refund Application

Step 1: Reach Out

Initiate your refund claim through:

Step 2: Furnish Details

Your request should contain:

  • Confirmation code of the service
  • Date and time of the service
  • Justification for cancellation
  • Any supporting evidence, if needed
  • Desired method for the refund

Step 3: Approval and Execution

We will acknowledge your request within one working day, assess it in accordance with this policy, make a determination within two working days, and process approved reimbursements within the outlined durations.

Noteworthy Points

  • All requests for refunds must be conveyed in a written format
  • Refunds are executed in £ irrespective of the original transaction currency
  • Service commitments are contingent on the site's conditions
  • This policy is subject to revision with a notice period of 30 days
  • Reimbursements are subject to the prevailing taxes and legislations

Contact Info

For inquiries regarding refunds or to submit a claim for a refund:

Refunds Department
LakesidePaperPress Plumbing Services Ltd.
8 King Street
Manchester M2 4WU
United Kingdom

Phone: +44 161 834 7979
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

This refund policy is destined to be straightforward and explicit. Before scheduling our services, we encourage a thorough examination of these terms. Should you have any questions, do not hesitate to contact us.