Privacy Policy

1. Introduction

LakesidePaperPress ("we," "our," or "us") prioritizes the privacy of your information. This document outlines our approach to privacy to demonstrate our commitment to safeguarding it when you engage with our website lakesidepaperpress.sbs or utilize our plumbing services.

Your consent to this policy is implied by your use of our services, which adhere to relevant privacy statutes such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

The types of personal information we gather stem from your voluntary interactions with us, which may occur when you:

• Schedule plumbing services
• Communicate with us via our website or telephone
• Register for our newsletter
• Complete online forms
• Seek quotes or consultations

Such information may comprise:

• Identification and contact details (email, phone, address)
• Financial transaction details (handled by external secure platforms)
• Details about service needs and property specifics
• Information for emergency contacts
• Instructions for property access

2.2 Automatically Collected Information

Our website automatically captures certain details about your device and your interaction with our site:

• Your IP address and geographical data
• Your browser specifications
• Analysis of pages viewed and duration of visit on our site
• Referral sources
• Your device's technical info (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your online experience, we utilize cookies and similar tracking tools. Their functions help us:

• Store your preferences
• Assess and enhance website usage and operations
• Customize the content offered to you
• Continuously refine our services

Cookie preferences are manageable through your browser settings or via our cookie consent notice.

3. How We Use Your Information

The information we compile is applied for multiple purposes, including:

• Service Provision: Arranging plumbing work, fixing dates for services, and maintaining communications regarding your projects
• Support for Customers: Answering inquiries and offering support as needed
• Billing and Payment: Handling of financial transactions and account management
• Protection and Safety: Ensuring the security of our operations and protecting against deceitful activities
• Promotional Activities: Disseminating advertising materials and updates, subject to your agreement
• Site Enhancement: Reviewing interaction patterns for website development and user experience optimization
• Adhering to the Law: Complying with prevailing legal standards and regulations

4. Information Sharing and Disclosure

Your personal details are not for sale, trade, nor rent to external parties. There are specific scenarios under which we might share your data:

4.1 Service Partners

With trusted external providers who support us in various operations such as payment processing; site hosting and management; email campaigns; analytical assessments; customer service, we might share information.

4.2 Legal Obligations

Your information might be disclosed if mandated by law or as necessary to respond to legal actions, court subpoenas, emergencies, or when investigating possible fraudulent or unlawful activities.

4.3 Business Reorganizations

Should we undergo a business change such as a merger, acquisition, or asset sale, your personal data may be part of the assets transferred.

5. Data Security

We take significant security steps to protect your personal data from illicit access, modification, exposure, or destruction. These precautions include encryption technologies, secure server deployment, access management protocols, and ongoing risk assessments, in addition to staff training.

However, as no method of data transmission or storage on the internet is infallible, we cannot assure the indisputable security of your details.

6. Data Retention

Your personal details are held only for as long as necessary to fulfill the reasons for which they were gathered or as mandated by legal requirements, for example:

• Service documentation: 7 years (as per tax/legal stipulations)
• Marketing correspondence: until subscription cancellation
• Website traffic analysis: up to 26 months
• Client support history: 3 years following the most recent communication
• Guarantee information: Corresponding with the warranty duration

7. Your Rights and Choices

You are entitled to request access to, modify, erase your personal data (respecting legal obligations), enjoy data portability, opt out from marketing communications, and control cookies. For such requests, please contact us through the information below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is employed for website traffic analysis. You can withdraw consent using the Google Analytics Opt-out add-on for browsers.

8.2 Social Platforms

Our website may feature links to social media sites, each governed by their own privacy practices.

8.3 Payment Processors

Monetary transactions are securely managed by third-party services adhering to PCI DSS standards.

9. International Data Transfers

We may move and process your information in countries other than United Kingdom, with proper protections aligned with applicable privacy legislation.

10. Children’s Privacy

We do not intentionally target or gather information from children under the age of 13. If it comes to our attention that such data has been collected, immediate action to delete it will be taken.

11. Changes to This Privacy Policy

Adjustments to this Privacy Policy may occur, reflecting changes in our practices or legal obligations. Changes will be communicated through updates to the policy on our site, emails to registered users, or through a notice posted on our platform. Continuing to use our services after the update signifies consent to the terms.

12. Contact Information

For inquiries regarding this Privacy Policy or our data handling practices, reach out to us at:

13. Compliance with Google Ads User Consent Policy

We adhere to the consent policies of Google Ads, allowing users to manage their cookie and tracking preferences through our website settings.